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FAQ

SHIPPING

How long will it take for my order to arrive?

We ship orders on Mondays - Fridays, and we don't operate on public holidays. We always aim to post your order as quickly as possible, but there might be some delays if items are out of stock. This happens rarely, and we will notify you if this is the case

Once we ship your gear, it'll get there in about 2-5 days for Sydney, Melbourne and Brisbane, 4-6 days for Adelaide, 7-8 days for Perth, and a little longer for NT and isolated regional areas.

We use Cope Sensitive Freight for delivery of all bulky items, and Australia Post for everything else.

We only ship within Australia, apologies for those from outside of Australia looking to buy our goods.

Will my order be tracked?

All items sent with Cope Sensitive Freight will be tracked, and a tracking number provided.

Items sent with Australia Post are not tracked, unless the customer requests express or priority service, and pays the associated fees.
 

LOCATION

Where are you located?

The Gymnastics Direct warehouse is located in the Hunter Valley in NSW, approximately 2.5 hours drive north of Sydney. We do not have a shopfront or retail outlet, and as such are not open to the public. We are happy though for people to come and pick up goods should they wish to, just call us to arrange an appropriate meeting time.
 

PAYMENT

How can I pay?

This website accepts Bank deposit, Visa, Mastercard, and Paypal. We can't accept any other forms of payment, sorry!

Is it safe?

Absolutely - nothing to be worried about! Your payment is secure and your details remain secret. We use the Secure Sockets Layer protocol (SSL) with encryption to ensure this.
 

ORDERS

How do I make an order?

Just click on a product you like and add to cart. Then just follow the easy checkout process and soon you’ll own some quality Gymnastics equipment.

I’m getting an error when I’m trying to place my order, help!?

Please check you've filled all the details out properly including your name, address and payment info. Still not working? It might be the computer system. Try refreshing your browser, and if that fails, give us a call or e-mail us for help at gymnasticsdirect@gmail.com .

I received a faulty item, what do I do?

On the rare occasions this happens, the best thing to do is email us on gymnasticsdirect@gmail.com with pictures of the faults. From there we can work out a solution to the problem.